To modify or cancel your order, send an email to contact@mulebar.com. Act quickly as orders are prepared within minutes after payment, except after 4 PM when it will be postponed to the next day.

This is certainly a typo, please check your payment information and confirm the purchase with your bank. If it still doesn't work, try using another device (PC or phone). If the problem persists, send an email to contact@mulebar.com

If you have a promotional code, simply enter it at the end of your order in the "promo code" section located under the item(s) you have added to your cart. You can then validate your cart and proceed to payment.

You may have misspelled the promotional code, also check that the uppercase letters are in the right place. It is also possible that the expiration date of your code has passed. If you do not fall into any of the previous cases, we encourage you to contact us at contact@mulebar.com

Indeed, you will not consume the same products in all your sports activities. We therefore invite you to refer to the blog on our site that will guide you. You can access it by going to our Blog. If you do not find satisfactory answers to your questions there, do not hesitate to contact us via the site's internal messaging or directly at contact@mulebar.com.

We indicate the DDM (Maximum Durability Date) on all our food products. This informs you about the period of time during which a food retains all its specific properties (nutrient content, flavor, texture…). There is no health risk in consuming a product after its date has passed. This is especially true for gels and compotes as sugar is an excellent preservative.
Do not confuse this with the DLC (Use By Date) which corresponds to the date after which it is strongly advised not to consume the product.
This is therefore excellent news for you, as you can continue to enjoy our products several weeks after the date printed on the packaging!

All our references are vegan except for the salted caramel gel, which contains a few grams of milk (to make the caramel), whey protein, collagen, and Omega 3.
6 bars, 2 compotes, and Acerola Vitamin C are organic.

Except for the energy cake, our bars, and the coffee gel which contain a bit of malted barley, the drinks, dietary supplements, gels, and energy purees do not contain gluten.

Our effort and hydration drinks, whey protein, and energy cake have the anti-doping label AFNOR NF EN 17444.
The other products in the range do not need it; just read the recipes to understand why.

Deliveries made within French territory (Metropolitan France and Corsica) are handled by Colissimo (home delivery) or Chronopost and Mondial Relay (pickup point).

Your order is prepared and shipped on the day of the order if it is placed before noon (excluding weekends and public holidays); otherwise, it will be sent the next business day.

You will be notified by email as soon as your package is shipped. Allow 2 to 3 business days to receive your package via Colissimo and 4 to 5 days at a pickup point.

During busy periods like Christmas, order preparation may take up to 48 to 72 hours.

You will receive an email with a tracking number for delivery when your order is shipped.

You will receive an email with a tracking number for delivery when your order is shipped.