FAQs

Nothing could be simpler and quicker, all you have to do is click on the “person” icon at the top or at the bottom of the page and click on “Your account” and fill in the requested information.

To access your account you have three options; All you have to do is click on the “person” icon at the top or go to the bottom of the page and click on “My account” then fill in the information in the “Do we already know each other?” form. ". You can also wait for your order to complete and log in at billing time by clicking on “Already a customer?” Click here to login. »

No problem, just click on “forgotten password” when you log in, then enter your username and you will receive an email to reset your password.

In order to modify your data you must log in to your customer account as explained above then click on “Personal information” you can then modify all the information you wish.

To delete your customer account, send an email to contact@mulebar.com

To place an order on our site, it's very simple, all you have to do is click on the product you want to buy, choose the format you want it in (individually, in a box, size... ) then select the quantity. Once your basket is completed and validated, all you have to do is finalize the payment by entering your delivery, billing and payment information.

To modify or cancel your order, send an email to contact@mulebar.com. Act quickly because orders are prepared within minutes of payment except from 4 p.m. when it shifts to the next day.

This is certainly a typing error, check your payment information carefully and validate the purchase with your bank. If it still doesn't work, try another device (PC or phone). If the problem persists, send an email to contact@mulebar.com

If you have a promotional code, simply enter it at the end of your order in the “promo code” section located under the item(s) you have placed in your basket. You can then validate your basket and proceed to payment.

You may have misspelled the promotional code, also check that the capital letters are in the correct place. It is also possible that the validity date of your code has passed. If none of the above applies to you, we encourage you to contact us at contact@mulebar.com

Recognized for its reliability, the Paypal system allows you to pay via your Paypal account or directly by credit card (and without needing to create an account).

You have 3 payment options: by credit card (Visa, Mastercard, American Express), by Paypal or Apple Pay.
Payment by transfer or check remains possible but much longer. Contact us in this case at contact@mulebar.com

All of our payment methods are 100% secured by 3D secure. For more information, click on the secure payments page.

All transactions are handled by our partner Payplug, which guarantees multi-channel payment on our site. At no time are we in possession of your banking details thanks to the SSL encryption process.

3-D Secure is a strong authentication system used during Internet payments. Better known through the “Verified by Visa” or “MasterCard SecureCode” logos, this device makes it possible to strengthen the security of transactions by confirming that the buyer is indeed the owner of the bank card.

In fact, you are not going to consume the same products in all your sporting activities. We therefore invite you to refer to the blog on our site which will guide you. You can access it by going to our Blog. If you do not find satisfactory answers to your questions, do not hesitate to contact us via the site's internal messaging system or directly at contact@mulebar.com.

We indicate the DDM (Maximum Durability Date) on all our food products. This tells you about the period of time during which a food retains all of its specific properties (nutrient content, flavor, texture, etc.). There is no risk to health in the event of consumption of a product whose date has passed.
Not to be confused with the DLC (Expiration Date) which corresponds to the expiry date beyond which it is strongly recommended not to consume the product. 
This is excellent news for you, so you can continue to enjoy our products several weeks after the date written on the packaging!

All our references are vegan with the exception of the salted caramel gel which contains a few grams of milk (to make the caramel).
6 bars and 2 compotes are organic

Deliveries made on French territory (Metropolitan France excluding Corsica) are ensured by Colissimo or Chronopost. Deliveries abroad are made by GLS.

In mainland France, delivery costs are €8.50 including tax for Colissimo and relay points. Shipping costs are free for purchases over €70 in France and €100 for European countries. Regarding deliveries abroad, shipping costs depend on the country of delivery and the weight of the package. Everything is explained on the page dedicated to deliveries.

Regarding delivery times in France, orders are prepared and shipped within 24 hours of your order (excluding weekends and public holidays). Your package is shipped on the day of the order if it is placed before noon (excluding weekends and public holidays). You will be notified by email as soon as your package is shipped. Allow 2 to 3 working days to receive your package. During busy periods, order preparation may take up to 48 to 72 hours.

You will receive an email with a delivery tracking number when your order is shipped.

Nothing could be simpler! Simply click on the “person” icon at the top right then “addresses”.

Send an email to contact@mulebar.com with the photo(s) of the damaged product.

We deliver to most countries in the world, in order to have more information on costs, delivery times and means of delivery which concern your country we invite you to consult the page delivery.

If you encounter a problem with Mulebar products purchased in store and not on the site, you should contact the store in which you made your purchase directly.

In order to become a Mulebar reseller store, you must complete the contact form or Write to us at contact@mulebar.com. We will respond to you within the day.

To subscribe to the newsletter, simply complete the form which appears after a few tens of seconds on the site.

We can be reached every day of the week and very often even on weekends at contact@mulebar.com